…if you get a support answer like this…

Hej [enter customer's first name, or a combination first & last name.  In the case of a dropshipper please refer to the customer themselves],
 
[Personalize the template:
• Acknowledge customers’ feelings & apologize
• Summarize the issue]
 
[ENTER PERSONAL SIGN OFF, SUCH AS HAVE A NICE DAY, WE HOPE YOU HAVE A NICE WEEKEND]
 
Med vänlig hälsning,